Is the cannibalisation of spare parts a threat to service revenue or is it an opportunity to rethink the service supply chain?
The members of our Think Tank offer up their insight into the various threats field service companies face regarding spare parts revenue
What impact will the IoT have on field service operations?
With the recent launch of the world’s first fully connected IoT solution for field service, ServiceMax has really opened the doors to IoT adoption within our industry. Mark Homer, VP of Global Customer Transformation for ServiceMax reflects on just how big an impact IoT can have for field service companies…
Think Tank Sessions: Executive Briefing – Reassessing our approach to Service Delivery (2020)
Think Tank Sessions: Executive Briefing – Reassessing our approach to Service Delivery (2020) Add to Your Personal Library (0) Click...
Different Service Needs of Different Customers
One of the big trends within the field service sector is the move towards adopting an advanced services or outcome-based service...
Has the Covid Crisis Accelerated the Case for Servitization?
In times of economic turndown, we have consistently seen service revenues become the backbone of recovering economies. Indeed, many point...
White Paper Overview: Making the move to mobility
White Paper Overview: Making the move to mobility Field service organisations have always embraced technology, and the rate at which...
Think Tank Sessions: Executive Briefing -Reimagining our Relationship with our Customers (2020)
Think Tank Sessions: Executive Briefing -Reimagining our Relationship with our Customers (2020) Add to Your Personal Library (0) Click...
Service Management Automation 2.0
Upgrading a service management system can be a challenge, but unifying and upgrading multiple systems across a continent? Here’s how...
The Benefits of Adopting AR Technology
The Benefits of Adopting AR Technology AR technology has evolved dramatically over the past few years. The pandemic drove a big part of...
The Big Debate: Servitization (part two)
At the recent AfterMarket conference in Amsterdam Field Service News Editor, Kris Oldland hosted a panel debate with three speakers key...
