ifs

Search Results

Digital Transformation, Feature

Identifying the challenges that telcos face

To understand the issues impacting the telecommunications industry, we begin with an examination of key trends which make these outcome-based service models possible.

Read More

Digital Symposium, Premium Resources

Video Report: The Changing World of Field Service (2019)

Kris Oldland, Field Service News and John Hunt, Managing Director, Astea (now part of IFS) explore the key shifts being faced by Field Service Organisations

Read More

Premium Resources, Solutions Theatre

The Journey to Dynamic Scheduling: Amazing Expert Case Study

Kris Oldland, Founder Field Service News Explains Why He Believes Servitization Is Not a Journey But is Actually A Spectrum Of Field Service Offerings

Read More

Digital Transformation, Feature

Optimal technology solutions in the telecommunications sector

To understand the issues impacting the telecommunications industry, we begin with an examination of key trends which make these outcome-based service models possible.

Read More

Uncategorized

White Paper: The impact of telecommunication industry trends on CX and service management

White Paper: The impact of telecommunication industry trends on CX and service management The telecommunications industry is at the...

Read More

Course, FSN Masterclass

Aligning Remote Service With the Wider Service Portfolio

Aligning Remote Service With the Wider Service Portfolio As a result of the pandemic remote service moved rapidly from being a futuristic...

Read More

Digital Transformation, Feature, FSM Technology

Quality Assurance: How Can You Ensure You Meet Service Excellence on Every Visit

There is little doubt that a great customer experience helps field service organisations move towards the goal of customer success and...

Read More

#FSN20, Feature, Service Leadership

#fsn20 – The 20 most influential people in field service: 2017 edition

The 20 most influential people in field service: 2017 edition Who are the most influential people in the global field service sector that...

Read More

Feature, Service Strategy

The Need for Face to Face Interactions

The pandemic saw the rapid rise of remote service delivery on a widespread level as field service companies embraced the technology to...

Read More

Feature, FSM Technology

Why data is the ultimate democratizing tool that changes the paradigm in field service

Why data is the ultimate democratizing tool that changes the paradigm in field service We have talked at great length within our industry...

Read More
Close