Identifying the challenges that telcos face
To understand the issues impacting the telecommunications industry, we begin with an examination of key trends which make these outcome-based service models possible.
Video Report: The Changing World of Field Service (2019)
Kris Oldland, Field Service News and John Hunt, Managing Director, Astea (now part of IFS) explore the key shifts being faced by Field Service Organisations
The Journey to Dynamic Scheduling: Amazing Expert Case Study
Kris Oldland, Founder Field Service News Explains Why He Believes Servitization Is Not a Journey But is Actually A Spectrum Of Field Service Offerings
Optimal technology solutions in the telecommunications sector
To understand the issues impacting the telecommunications industry, we begin with an examination of key trends which make these outcome-based service models possible.
White Paper: The impact of telecommunication industry trends on CX and service management
White Paper: The impact of telecommunication industry trends on CX and service management The telecommunications industry is at the...
Aligning Remote Service With the Wider Service Portfolio
Aligning Remote Service With the Wider Service Portfolio As a result of the pandemic remote service moved rapidly from being a futuristic...
Quality Assurance: How Can You Ensure You Meet Service Excellence on Every Visit
There is little doubt that a great customer experience helps field service organisations move towards the goal of customer success and...
#fsn20 – The 20 most influential people in field service: 2017 edition
The 20 most influential people in field service: 2017 edition Who are the most influential people in the global field service sector that...
The Need for Face to Face Interactions
The pandemic saw the rapid rise of remote service delivery on a widespread level as field service companies embraced the technology to...
Why data is the ultimate democratizing tool that changes the paradigm in field service
Why data is the ultimate democratizing tool that changes the paradigm in field service We have talked at great length within our industry...
