International wireless solutions providers announce new group to serve different industries
In a bid to combine the expertise of industry-leading wireless solutions providers, Ramtech has announced it will be working alongside businesses Argus and Hyfire to form ‘The Orama Group’.
How will regulations drive digital transformation requirements for field service companies?
For us in the field service sector, there are many areas of regulation and governance that we must be aware of including GDPR, Right to Repair, ESG and DEI. Does this change how we should approach our continuing adoption of technology?
Deliver Service Anytime, Anywhere With Visual Remote Assistance
Deliver Service Anytime, Anywhere With Visual Remote Assistance With remote customer assistance, field service organisations can deliver...
Durabook Announces Full Range of Rugged Devices Is Windows 11 Compatible
Durabook, the global rugged mobile solutions brand owned by Twinhead International Corporation, has announced that its current suite* of...
Field Service Leaders Interviews: Scott Berg, ServiceMax (part two)
In part one of this exclusive interview with ServiceMax COO Scott Berg we looked at the the similarities between widely differing...
Optimising Costs Of Managing The Workforce
Are you managing costs of your workforce effectively? As we continue the analysis of our exclusive research study run in conjunction with...
The Need for Face to Face Interactions
The pandemic saw the rapid rise of remote service delivery on a widespread level as field service companies embraced the technology to...
Are the dynamics of customer-centricity set to change or are they the foundations of the new normal?
Exclusive reporting on a key FSN Research study…
Research Debrief:Â Benchmarking the New Normal – Part Two (2021)
Part two of a detailed video debrief on the Field Service News Research study Customer-Centricity, Technology and the New Normal of the Field Service Sector
Service Revolution Academy invitation to “Deliver More, Spend Less – The Path to Service & Operations Excellence” in-person event on 28th January 2025 – SPECIAL OFFER
The Service Revolution Academy invites Chief Operating Officers, Chief Customer Officers, Chief Service Officers, Customer Service Directors and other senior business leaders to attend an onsite 1-day Masterclass, entitled “Deliver More, Spend Less – The Path to Service & Operations Excellence” at the home of Henley Business School with Johann Diaz and Mark Vincent at 9:30am (UK time) on Tuesday 28th January 2025. SPECIAL OFFER FOR FSN READERS.
