Interview: Overcoming the workforce shortage that is impacting the field service sector
Kris Oldland, Editor-in-Chief, Field Service News talks to David Hall, Whirlpool & Dan Sholl, Concept Resourcing about solving a field service workforce crisis
ServiceMax Wins 2022 APPEALIE SaaS Award for Customer Success
ServiceMax Named an Overall SaaS Award Winner in the Collaboration & Productivity Category
Just 16% of utilities driven by customer experience when adopting software despite rise in cost of living
Yet 76% are actively automating customer experience as crisis ramps UK.
The difference in the lifecycles of consumer and enterprise mobile computing devices
Ben Baum, Durabook discusses the differences in the lifecycle of the consumer and rugged devices designed to meet the rigours of field service operations.
HORIBA Europe GmbH Deploys ServiceMax Across Its European Operations to Further Propel Business Transformation
The ServiceMax platform enables operational excellence, while promoting better customer service and business growth.
Understanding that different engineers may require different devices – even in the same organisation
In this excerpt from that full length interview the two discuss how different engineers and technicians, even within the same workforce, still often require different devices to support them in their roles.
Research Report: IoT, Servitization and Field Service (part three)
In 2015 Field Service News and leading FSM software provider ServiceMax teamed up on a research project to assess the appetite for...
How To Improve Your Field Service Management Software
Managing your workforce involves many moving pieces. In this article we look with the team at Aquant at how field service management software can help organizations process job orders, automate scheduling, keep track of service and repair tasks, manage customer service contracts, and more.
World’s First Industrial Safety Manifesto to Launch in wake of Global Consensus to Pioneer a Safer World Enabled By Technology
Industrial Safety Manifesto offers a blueprint for industry, government, and civil society to tackle the global industrial safety challenge that causes three million deaths annually and an estimated loss of 3.9% of worldwide GDP.
OverIT Next-Gen FSM Platform 2022 Wave Three
OverIT Next-Gen FSM Platform 2022 Wave Three unleashes its full potential, offering a tailor-made FSM solution built to satisfy customers’ needs, maximize business efficiency, and improve customer experience.
