Expert AMA: Poor change management will stifle digital transformation?
HSO’s Kevin Brown Outlines The Importance Of Good Change Management Within Digital Transformation Success. Great Insight From A Genuine Subject Matter Expert.
In a time of cross-industry mass disruption, how do we plan for a future, whose direction is still undecided?Â
The members of our Think Tank offer up their insight into how customer expectations are changing as fast as field service operations
Fresh thinking is needed to overcome a workforce crisis that is sitting across the industry…
ThinkTank Reflections: Fresh thinking is needed to overcome a workforce crisis that is sitting across the industry.​ ThinkTank...
Think Tank Sessions: Digitalization and Disruption (Debrief)
Access the exclusive Field Service News Think Tank Sessions debrief deep-dive ‘Digitalization and Disruption’ with a FSN PRO subscription
The Big Discussion: What Challenges, Opportunities and Trends Should We Expect in 2019? Part 2
The Big Discussion: What Challenges, Opportunities and Trends Should We Expect in 2019? Part 2 In the second of our four-part series, our...
Research Debrief: The impact of asset data flow beyond the silo of field service operations (part one)
Part one of an in-depth research debrief into a study by FSN Research and ServiceMax into asset data flow within field service
Risk or Revolution: Rise of The Machines
Mark Homer, Vice President, Global Customer Transformation for ServiceMax explains why increased connectivity is an opportunity for service departments everywhere .
How the Internet of Things will change Field Service
James Smith, Research Director for Field Service conference producer for The Field Service Summit, organised by Copperburg explains how the IoT is set to change everything…
The Big Discussion: Artificial Intelligence and Field Service (part four)
The Big Discussion: Artificial Intelligence and Field Service. Part 4. In the Big Discussion we bring together a panel of industry experts...
The Big Discussion: Artificial Intelligence and Field Service (part three)
The Big Discussion: Artificial Intelligence and Field Service. Part 3. In the Big Discussion we bring together a panel of industry experts...
