Interview: From Product to Service – ft. Prof Dr Shaun West
Prof Dr Shaun West joins Kris Oldland to discuss a wide range of topics related to servitization and advanced services.
We need to understand the challenges of multiple stakeholders within a customer organisation
Jim Darragh, CEO, Totalmobile discusses how service providers must be able to engage with and understand perspectives of multiple stakeholders in our customers
The importance of understanding the nuanced challenges of industry verticals
Jim Darragh, CEO, Totalmobile explains how as part of their approach to customer success they have embraced vertically differentiated product leadership.
Working smarter rather than harder with field service resources
Jim Darragh, CEO, Totalmobile outlines how field service companies must leverage technology to be able to utilise their existing workforce more effectively
How we went from Software as a Service to Everything as a Service and why
Jim Darragh, CEO, Totalmobile discusses how we have moved relatively rapidly to Everything as a Service following in the slipstream of the SaaS movement
The parallels of customer success within the software sector and servitization within manufacturing
Jim Darragh, CEO, TotalMobile discusses the importance of vertical knowledge within a servitized or customer success focused field service strategy
Interview: Customer Success Through Vertically Differentiated Product Leadership, ft. Jim Darragh, Totalmobile
Jim Darragh, CEO, TotalMobile, joins Kris Oldland to discuss the parallels between customer success within the software sector and servitization in field service
Think Tank Sessions: Adapting the Organisation to Move Towards Customer Success
Think Tank Sessions: Adapting the Organisation to Move Towards Customer Success Living in an era of risk and instability, it is more...
Think Tank Sessions: Why Customer Success Matters
Think Tank Session: Why Customer Success Matters By pro-actively eliminating potential customer problems and pro-actively fixing those...
Think Tank Sessions: The Journey to Customer Success
Establishing a model where we can work within a customer success framework for our customers is one challenge. However, how do we bring...
