Field service engineers are becoming an increasingly scarce resource
While embracing new technologies such as AR and AI to drive productivity is desirable, the reality is that in the shadow of a very real ageing workforce crisis, doing so may be a matter of survival for many field service organisations…
White Paper: CTRL-ALT-DELETE – time to reboot field service? (2022)
White Paper: CTRL ALT DELETE – Time to reboot field service? As field service arrives in a new era the move away from legacy systems is becoming essential… In many ways, much of what is shaping field service today has been evolving for over a decade. The importance of technologies such as Augmented Reality, The …...
Understanding the impact of unconscious bias towards a brand
Sarah Brettle, Customer Service Division Director at Ford, explains how companies should be aware of the unconscious bias that may be at play when potential customers consider our brand.
Is infrastructure the biggest barrier to widespread adoption of electric vehicles?
Is infrastructure the biggest barrier to widespread adoption of electric vehicles? The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Sarah Brettle, Director, Customer Service Division, Ford. Having joined Ford in...
What is the biggest barrier to retention of an engineering workforce?
What is the biggest barrier to retention of an engineering workforce? The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Sarah Brettle, Director, Customer Service Division, Ford. Having joined Ford in 2010, Brettle...
Attracting a new generation into the world of engineering
Attracting a new generation into the world of engineering The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Sarah Brettle, Director, Customer Service Division, Ford. Having joined Ford in 2010, Brettle has served...
Working towards inclusivity and diversity within an engineering workforce
Working towards inclusivity and diversity within an engineering workforce The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Sarah Brettle, Director, Customer Service Division, Ford. Having joined Ford in 2010,...
Attracting the field service stars of the future
Attracting the field service stars of the future The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Patrick Jansen, Product Owner, Field Services, Clevr. Prior to joining Clevr, Jansen had shown both great...
What Can We Do to Get More Young People in Field Service?
What Can We Do to Get More Young People in Field Service? Steve Zannos, Sr. Director, Customer Care – Electrolux, and member of the current #FSN20 collection of the most innovative and influential leaders in the global field service community, offers three key ways in which field service organisations can successfully tap into the...
Does Embracing Technology Keep Field Service Engineer Attrition Numbers Low?
The Changing Face of the Field Service Engineer