Tag: Ageing Workforce Crisis

Feature, Home

Field service engineers are becoming an increasingly scarce resource

While embracing new technologies such as AR and AI to drive productivity is desirable, the reality is that in the shadow of a very real ageing workforce crisis, doing so may be a matter of survival for many field service organisations…

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Digital Transformation, Premium Resources

White Paper: CTRL-ALT-DELETE – time to reboot field service? (2022)

White Paper: CTRL ALT DELETE – Time to reboot field service? ​ Add to Your Personal Library (0) Click Category to Bookmark Public...

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#FSN20, Analysis, Feature, Home, Service Strategy

Understanding the impact of unconscious bias towards a brand

Sarah Brettle, Customer Service Division Director at Ford, explains how companies should be aware of the unconscious bias that may be at play when potential customers consider our brand.

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#FSN20, Analysis, Feature, Home, Service Operations

Is infrastructure the biggest barrier to widespread adoption of electric vehicles?

Is infrastructure the biggest barrier to widespread adoption of electric vehicles? The #FSN20 is Field Service News’ annual...

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#FSN20, Analysis, Feature, Service Operations

What is the biggest barrier to retention of an engineering workforce?

What is the biggest barrier to retention of an engineering workforce? The #FSN20 is Field Service News’ annual celebration of...

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#FSN20, Analysis, Feature, Service Operations

Attracting a new generation into the world of engineering

Attracting a new generation into the world of engineering The #FSN20 is Field Service News’ annual celebration of excellence,...

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#FSN20, Analysis, Feature, Service Operations

Working towards inclusivity and diversity within an engineering workforce

Working towards inclusivity and diversity within an engineering workforce The #FSN20 is Field Service News’ annual celebration of...

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#FSN20, Feature, Service Operations

Attracting the field service stars of the future

Attracting the field service stars of the future The #FSN20 is Field Service News’ annual celebration of excellence, innovation and...

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#FSN20, Trending, Feature, Service Operations

What Can We Do to Get More Young People in Field Service?

What Can We Do to Get More Young People in Field Service? Steve Zannos, Sr. Director, Customer Care – Electrolux, and member of the...

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