Why Your Customers May Need Unique Field Service Delivery Models
Rob Ballantyne, Salesforce outlines how field service organisations must understand that different customers have different requirements for service delivery
Can great customer experience be delivered by remote service?
Dan Oldridge, Salesforce offers his thoughts on whether exceptional service can be delivered by remote-service tools
The technology required for ecosystem thinking
Rob Ballantyne, Salesforce reflects on the importance of ecosystem thinking in field service operations and explores the technology required to make this work
Connected field service across the blended workforce
Dan Oldridge, Salesforce reflects on if as a sector field service we need to getting better at knowing our customers – and how we can do so.
Is there a growing appetite to deliver higher standards of customer service?
Dan Oldridge, Salesforce reflects on if as a sector field service we need to getting better at knowing our customers – and how we can do so.
Do we need to know our customers better?
Dan Oldridge, Salesforce reflects on if as a sector field service we need to getting better at knowing our customers – and how we can do so.
Connected field service as a tool to empower engineers
Dan Oldridge, Salesforce reflects on how connectivity within field service reaches across three main pillars of field service, people, process and technology
Connecting field service across 3 pillars: people, process and technology
Dan Oldridge, Salesforce reflects on how connectivity within field service reaches across three main pillars of field service, people, process and technology
Maximising our engineers’ time to create true brand ambassadors
We hear from Martin McLean, Konica Minolta, about the practicalities of day to day use of AIRe Link solution they use to deliver remote service
Panel: Transforming customer and employee experience through connected field service
Kris Oldland, Editor-in-Chief, Field Service News, talks to Rob Ballantyne & Dan Oldridge, Salesforce about connected field service & customer experience
