Are Digital Transformation Initiatives Stalling?
When the conversation within field service turns to the value of asset data, invariably, we talk about digital transformation projects. However, the reality is that the overwhelming majority of such projects appear to be taking longer than anticipated and, at worst, failing.
Four Service Scenarios: #2 the appointment-centric scenario
We discuss what an appointment-centric service scenario, one of four that Gartner outlines as dominant in field service, actually looks like
Maximising our engineers’ time to create true brand ambassadors
We hear from Martin McLean, Konica Minolta, about the practicalities of day to day use of AIRe Link solution they use to deliver remote service
ServiceMax Introduces Core 22 R4, a Connected System of Action, Automation and Collaboration for Field Service Professionals
ServiceMax continues to innovate and expand the reach and impact of its Core field service and service execution solution.
Four Service Scenarios: #1 The Equipment-Centric Scenario
We discuss what an equipment-centric service scenario, one of four that Gartner outlines as dominant in field service, actually looks like
ThinkTank Debrief: We Need Better Data in Field Service
ServiceNow’s Kevin Herring tackles the critical question that came from the two-days discussions at the Field Service Symposium – do we need better data in field service?
ThinkTank Debrief: The New Skillsets of Smart Field Technicians
ServiceMax’s Mark Wilding Outlines Discussions He Had At Field Service Symposium About The Changing Requirements We Need From Our Field Service Technicians.
ThinkTank Debrief: The Urgent Danger of A Workforce Crisis
ServiceNow’s Keving Herring Who Outlines Why The Big Issue The Field Service Sector Faces is All That There Is A Distinct Workforce Shortage In Field Service
ThinkTank Debrief: The Urgent Need To Change Customer Mindsets
Great Insight From ServiceNow’s Kevin Herring On How We Need To Work On Evolving Customer Mindsets As We Move Into An Era Of Post-Pandemic Field Service
Panel: Transforming customer and employee experience through connected field service
Kris Oldland, Editor-in-Chief, Field Service News, talks to Rob Ballantyne & Dan Oldridge, Salesforce about connected field service & customer experience
