Do we want our most experienced technicians in the field or remote service specialists?
Martin McLean draws on his experience as a technician both in the field and now as a remote service specialist to reflect on a critical question – where do we place our most experienced technicians?
White Paper: The impact of telecommunication industry trends on CX and service management
White Paper: The impact of telecommunication industry trends on CX and service management The telecommunications industry is at the...
Overcoming potential customer barriers to adopting remote service tools?
Martin McClean talks us through how he personally approaches overcoming any barrier to remote service his customers have
How are customers reacting to Konica Minolta’s remote-first policy?
Martin McClean reflects on how customers have reacted to Konica Minolta’s shift to a remote-first-as-a-default policy
Overcoming the workforce shortage crisis with Artificial Intelligence
Overcoming the workforce shortage crisis with Artificial Intelligence The workforce shortage crisis is set to hurt companies of all sizes,...
Our industry will only become more data driven and we need Artificial Intelligence to make it work
With the exponential rise of data across almost all aspects of business, we are on the cusp of true industrial revolution. Industry 4.0 is no longer a vision of the future but is today’s reality. However, without AI, many organisations are set to drown in their own data lakes and oceans…
How Connected Field Service Can Transform Customer Experience
In the first excerpt from a recent e-book sponsored by Salesforce, and now available at Field Service News, we look at how connected field service can transform customer and employee experience.
How do we find the balance between drowning in data and operating in a data-driven world?
In the last in a series of essays for service leaders we ask how we find meaning in an ever-growing ocean of data
The Service Leader’s Recession Playbook: How to Accelerate Your Organization’s Efficiency (2022)
Download the Service Leader’s Recession Playbook by Aquant, available at Field Service News and learn how to accelerate your organization’s efficiency.
ServiceMax Wins 2022 APPEALIE SaaS Award for Customer Success
ServiceMax Named an Overall SaaS Award Winner in the Collaboration & Productivity Category
