Tag: Field Workforce

Digital Symposium, Managing the Field Workforce, Premium Resources, Video Content

Interview: A Capacity Crisis is Looming. The Blended Workforce Could be the Answer. Ft. Steve Zannos, Electrolux (2020)

Interview: A Capacity Crisis is Looming. The Blended Workforce Could be the Answer. Ft. Steve Zannos, Electrolux (2020) As part of our series of interviews for the documentary the Blended Workforce and the New Normal Kris Oldland, Editor-in-Chief, Field Service News speaks exclusively to Steve Zannos, Senior Direct, Service Delivery,...

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Digital Symposium, Managing the Field Workforce, Premium Resources, Video Content

Interview: The Core Principles of Leveraging the Blended Workforce. FT. Samir Gulati & Frank Gelbart, ServicePower (2020)

Interview: The Core Principles of Leveraging the Blended Workforce. FT. Samir Gulati & Frank Gelbart, ServicePower (2020) As part of our series of interviews for the documentary the Blended Workforce and the New Normal Kris Oldland, Editor-in-Chief, Field Service News speaks exclusively to Frank Gelbart, CEO and Samir Gulati, Chief...

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Digital Symposium, Managing the Field Workforce, Premium Resources, Video Content

Interview: Making the Blended Workforce an Effective Tool for Delivering Service Excellence. Ft. Chris Jessop, Ideal Boilers (2020)

Interview: Making the Blended Workforce an Effective Tool for Delivering Service Excellence. Ft. Chris Jessop, Ideal Boilers (2020) As part of our series of interviews for the documentary the Blended Workforce and the New Normal Kris Oldland, Editor-in-Chief, Field Service News speaks exclusively to Chris Jessop, Customer Services...

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Digital Symposium, Managing the Field Workforce, Premium Resources, Video Content

Interview: When the Blended Workforce Model is Right for Field Service. Ft. Adam Gordon, Ericsson (2020)

Interview: When the Blended Workforce Model is Right for Field Service. Ft. Adam Gordon, Ericsson (2020) As part of our series of interviews for the documentary the Blended Workforce and the New Normal Kris Oldland, Editor-in-Chief, Field Service News speaks exclusively to Adam Gordon, Head of Network Planning & Optimisation at...

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Managing the Field Workforce, Premium Resources, Research, Written Content

Research Report: Understanding the metrics that matter in a rapidly changing field service sector? (2019)

Understanding the metrics that matter in a rapidly changing field service sector? (2019) Our world is changing before our very eyes. At every junction parts of our lives, both personal and working are becoming digitalized, automated, and optimized. While this is something being seen across almost all vertical industries, the field...

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Managing the Field Workforce, Premium Resources, Written Content

Video Report: The Grown-Up Gig Economy and Field Service (2019)

Video Report: The Grown-Up Gig Economy and Field Service (2019) In this video report, we debunk some of the myths around the gig economy and its role in field service…    The gig economy can play a huge part in helping field service companies meet increasing demand. Yet when we discuss the economy the conversation …...

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Managing the Field Workforce, Premium Resources, Written Content

White Paper: The Grown-Up Gig Economy and Field Service (2019)

White Paper: The Grown-Up Gig Economy and Field Service (2019) There has been much discussion within the field service sector regarding the gig economy.   Ours is a world that has always been one in which the ability to calmly put out fires as they arise and to be able to respond both effectively and efficiently …...

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Managing the Field Workforce, Premium Resources, Think Tank Sessions, Written Content

ThinkTank Executive Briefing: Health and Safety in the Field Service Sector (2019)

ThinkTank Executive Briefing: Health and Safety in the Field Service Sector (2019) Workplace health and safety has come a long way in recent years. Firms are more aware of the effect that workplace incidents can have on their employees and their finances.   It’s a shift prompted by stringent regulation and legislation –...

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Managing the Field Workforce, Premium Resources, Video Content

Documentary: Building a 21st Century Field Workforce (2019)

Documentary: Building a 21st Century Field Workforce (2019) Kris Oldland is joined by Doug Lacy, President of Pivital and Mynul Khan, CEO Field Nation as they explore the ways in which the field service workforce is rapidly evolving and they discuss how field service companies can harness the growing potential of the gig economy and...

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Digital Symposium, Managing the Field Workforce, Premium Resources

Interview: Standardising Service Across a Dealership Network Ft. Jamie Morais, Nissan (2019)

Interview: Standardising Service Across a Dealership Network. Ft. Jamie Morais, Nissan Kris Oldland, Editor-in-Chief, Field Service News talks to Jamie Morais, Regional General Manager – Aftersales & Dealer Development, APAC, and Oceania, Nissan about how to achieve a consistent level of service across a dealership network and...

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