How should we approach educating the customer to help drive their success?
Kris Oldland, Marc Tatarsky and Steve Mason discuss how we should approach the sometimes sensitive issue of needing to educate our customers
European Field Service Awards 2021 Winners. OverIT – Technological Innovators of the Year
European Field Service Awards 2021 Winners. OverIT – Technology Innovators of the Year Add to Your Personal Library (0) Click...
Why customer success as a strategy is more akin to servitization than CSAT
Kris Oldland, Marc Tatarsky and Steve Mason discuss how customer success sits on a spectrum that also includes outcome-based services and servitization
European Field Service Awards 2021 Winners. Louise Murton – Field Service Leader of the Year
European Field Service Awards 2021 Winners. Louise Murton – Field Service Leader of the Year Add to Your Personal Library (0) Click...
Can customer success be defined in a horizontal industry like the field service sector?
Kris Oldland, Marc Tatarsky and Steve Mason discuss the challenges around defining customer success in a horizontal field such as the field service sector
European Field Service Awards 2021 Winners. Alan Holt, Fujifilm – Team of the Year
European Field Service Awards 2021 Winners. Alan Holt, Fujifilm, Team of the Year Add to Your Personal Library (0) Click Category to...
Think Tank Sessions Debrief: Defining Customer Success in the Field Service Sector
Kris Oldland, Marc Tatarsky and Steve Mason reflect on the key themes from a series of Field Service News Think Tank sessions on customer success.
Research Debrief: The impact of asset data flow beyond the silo of field service operations (part two)
Part two of an in-depth research debrief into a study by FSN Research and ServiceMax into asset data flow within field service
Konica Minolta’s Journey to Remote-as-a-Default
Kris Oldland reflects on the journey Konica Minolta have taken to developing remote-as-a-default approach to service using their own tool AIRe Link
Interview: Why Konica Minolta forged their own path forward with remote first as a default
Interview: Why Konica Minolta forged their own path forward with remote first as a default Add to Your Personal Library (0) Click Category...
