Tag: Workforce Management

Feature, Service Leadership

A Challenge Greater Than Anything We’ve Known

While the hope of a V-shaped dip in the economy is still a possibility, we cannot underestimate the sheer magnitude of the economic impact...

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Feature, Service Leadership

5 Considerations for Building an Adaptive Culture

In this highlight from the Field Service Podcast Kevin Green, author of Competitive People Strategy and former CEO of the Recruitment and...

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Digital Symposium, Premium Resources, Video Content

Interview: A Capacity Crisis is Looming. The Blended Workforce Could be the Answer. Ft. Steve Zannos, Electrolux (2020)

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Steve Zannos, Electrolux to discuss blended workforces

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Digital Symposium, Premium Resources

Interview: The Core Principles of Leveraging the Blended Workforce. FT. Samir Gulati & Frank Gelbart, ServicePower (2020)

Kris Oldland, Editor-in-Chief, Field Service News is joined by Frank Gelbart and Samir Gulati of ServicePower to discuss the blended workforce.

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Digital Symposium, Premium Resources

Interview: Making the Blended Workforce an Effective Tool for Delivering Service Excellence. Ft. Chris Jessop, Ideal Boilers (2020)

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Chris Jessop, Ideal Boilers to discuss the blended workforce

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Digital Symposium, Premium Resources

Interview: When the Blended Workforce Model is Right for Field Service. Ft. Adam Gordon, Ericsson (2020)

Kris Oldland, Field Service News talks to Adam Gordon, Ericsson about the challenges and benefits of the blended workforce for field service companies

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Digital Symposium, Premium Resources

COVID Emergency Sessions: Capacity Planning in a Pandemic (2020)

Kris Oldland, Field Service News is joined by the team from the Forum to discuss capacity planning in the pandemic

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Digital Symposium, Premium Resources

COVID Emergency Sessions: Protecting Our Engineers

Kris Oldland, Field Service News and Aly Pinder, IDC discuss the importance of treating our engineers as people not resources particularly during the pandemic.

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Managing the Field Workforce, Premium Resources, Research, Written Content

Research Report: Understanding the metrics that matter in a rapidly changing field service sector? (2019)

Understanding the metrics that matter in a rapidly changing field service sector? (2019)​ Add to Your Personal Library (0) Click Category...

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Managing the Field Workforce, Premium Resources, Written Content

Video Report: The Grown-Up Gig Economy and Field Service (2019)

Video Report: The Grown-Up Gig Economy and Field Service (2019) Add to Your Personal Library (0) Click Category to Bookmark Public...

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