Why Total Cost of Ownership is about far more than just the life-cycle of a device
Ben Baum, Durabook explains how the case of Total Cost of Ownership has evolved beyond the lifecycle of the devices and includes productivity of our field techs
Research Briefing: Servitization in a post-pandemic world
Access this exclusive FSN Research report, in partnership with HSO, where we ask did the pandemic kill servitization or make it stronger?
Field service engineers are becoming an increasingly scarce resource
While embracing new technologies such as AR and AI to drive productivity is desirable, the reality is that in the shadow of a very real ageing workforce crisis, doing so may be a matter of survival for many field service organisations…
Gain Deeper Service Insights With These Three Data Entry Best Practices
Get the most out of your service data by using these three actionable steps to encourage accurate data entry and create a data-driven field service culture.
How are customers reacting to Konica Minolta’s remote-first policy?
Martin McClean reflects on how customers have reacted to Konica Minolta’s shift to a remote-first-as-a-default policy
A Deeper View for Bigger Problems
In this feature from a recent white paper sponsored by Salesforce, we discuss why having deeper, more nuanced information is important for field service workers.
International wireless solutions providers announce new group to serve different industries
In a bid to combine the expertise of industry-leading wireless solutions providers, Ramtech has announced it will be working alongside businesses Argus and Hyfire to form ‘The Orama Group’.
Overcoming the workforce shortage crisis with Artificial Intelligence
Overcoming the workforce shortage crisis with Artificial Intelligence The workforce shortage crisis is set to hurt companies of all sizes,...
IFS continues to deliver strong 2022 financial performance with Q3 Year-to-Date results
The company attributes its continued success to its dogmatic commitment to delivering a frictionless experience to its customers and a product strategy that meets real market demand, and provides the capabilities business leaders are looking for today to mitigate risk, and tomorrow, to future proof their business.
Interview: Why we must look to rugged devices to empower our engineers… (2022)
Kris Oldland, Editor-in-Chief, Field Service News, is joined on the Field Service News Digital Symposium by Ben Baum, VP of Sales – Americas, Durabook
