#FSN20: Patrick Jansen – Data, Disruption, Turbines and People
Chris Hird is joined by Patrick Jansen a member of the 2021/2022 #FSN20 our group of leaders and innovators driving the field service sector forward
IFS named Leader in IDC MarketScape for FSM for Utilities
IFS, the global cloud enterprise software company, today announced that it has been positioned in the Leaders Category in the IDC...
Comparative Analysis: Understanding the metrics being used to measure customer satisfaction
Comparative Analysis: Understanding the metrics being used to measure customer satisfaction In the next in our series of comparative...
Research Debrief: The impact of asset data flow beyond the silo of field service operations (part one)
Part one of an in-depth research debrief into a study by FSN Research and ServiceMax into asset data flow within field service
Using Data to Bring Departments Together
Often when we talk about data, the conversation can become centred around the value of establishing a ‘360-degree view’ of the...
Why the adoption of remote service began long before the pandemic for Konica Minolta
Why the adoption of remote service began long before the pandemic for Konica Minolta Konica Minolta’s Ged Cranny, Zdenek Vrbka and...
BearingPoint and IFS joint venture confirmed: Arcwide to launch in April 2022
BearingPoint and IFS today announced that they have formed a joint venture named Arcwide. The new firm will be formally launched in April...
Measure What Matters: Aquant’s 2022 Medical Device Service Benchmark Report
Aquant’s 2022 Service Intelligence Benchmark Report for the Medical Device Industry An analysis of field service performanceand...
The Challenges of Connecting Legacy Machines
While the race to full connectivity and occupying our place within Industry4.0 is on the top of almost all companies operating a field...
Think Tank Sessions: Effective Client Interaction for Customer Success
Think Tank Sessions: Effective Client Interaction is Central to Customer Success Taking the lead to help drive clients towards customer...
