White Paper: Reflect. Rethink. Revise (2022)
New Paradigm of Service Delivery
in partnership with: FIELDSERVICENEWS
An exclusive collection of essays authored by Kris Oldland, designed to help service leaders understand the challenges our industry faces in a post-pandemic world…
Think Tank Sessions: What is effective data use in field service?
Access the exclusive Field Service News Think Tank Sessions Executive Briefing report as we reflect on a very robust conversation around the effective use of asset data in field service
In an age of disruption, how do we meet today’s and tomorrow demands simultaneously?
Sarah Brettle, Ford, discusses how the automotive industry must meet service demands today while planning for tomorrow as it moves from petrol to electric vehicles.
Make the decision easy for your CFO and you will get the investment you need
Make the decision easy for your CFO and you will get the investment you need The #FSN20 is Field Service News’ annual celebration of...
How well do our older engineers adapt to a new age of digital transformation in field service?
How well do our older engineers adapt to a new age of digital transformation in field service? The #FSN20 is Field Service News’ annual...
The internal and external factors impacting the effective use of data
We reflect on how there are both internal and external factors that are impacting the way that field service organisations are able to effectively utilise data that must be taken into consideration.
What do our customers expect in terms of data use?
We turn our attention away from the internal challenges of data ownership and validity towards understanding how our customers expect us to use data to serve them better.
The importance of establishing a use case for asset data
We focus on the importance of establishing a clear use case for the application of data within the service operation.
Working smarter rather than harder with field service resources
Jim Darragh, CEO, Totalmobile outlines how field service companies must leverage technology to be able to utilise their existing workforce more effectively
Rapid Fire: Remote Service at Beckman Coulter Life Sciences
In this edition of rapid fire we explore the critical role of remote service and virtual reality in the future of field service…
