Author: Kris Oldland

#FSN20, Digital Transformation, Feature

We no longer need to move data from one system to another. How?

We no longer need to move data from one system to another. How? The #FSN20 is Field Service News’ annual celebration of excellence,...

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Awards Nominations

European Field Service Hero of the Year 2022

European Field Service Hero of the Year Award (2022) European Field Service Hero of the Year Award 2022 Not all heroes wear capes and in...

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Awards Nominations

European Field Service Technology Innovation of the Year 2022

European Field Service Technology Innovation of the Year 2022​ European Field Service Technology Innovation of the Year 2022​...

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Awards Nominations

European Field Service Overall Best Solution of the Year 2022

European Field Service Awards 2022 Overall Best FSM Solution European Field Service Awards 2022 Overall Best FSM Solution The FSM platform...

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Awards Nominations

European Field Service Pioneer of the Year 2022

European Field Service Pioneer of the Year 2022 European Field Service Pioneer of the Year 2022 The field service sector is one that can...

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Awards Nominations

European Field Service team of the Year 2022

European Field Service Team of the Year 2022 European Field Service Team of the Year 2022 Service excellence may be driven by an...

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Digital Symposium, Premium Resources

European Field Service Awards 2021 Winners. Louise Murton – Field Service Leader of the Year

European Field Service Awards 2021 Winners. Louise Murton – Field Service Leader of the Year Add to Your Personal Library (0) Click...

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Digital Transformation, Feature, Service Strategy

Can customer success be defined in a horizontal industry like the field service sector?

Kris Oldland, Marc Tatarsky and Steve Mason discuss the challenges around defining customer success in a horizontal field such as the field service sector

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#FSN20, Feature, Service Strategy

The pandemic accelerated our adoption of remote-first service, but was not the primary driver

The pandemic accelerated our adoption of remote-first service, but was not the primary driver The #FSN20 is Field Service News’ annual...

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Digital Transformation, Feature, FSN Research, FSN Research, Analysis

What are the key take-aways from this study into the use of asset data in field service?

What are the key take-aways from this study into the use of asset data in field service? What are the key take-aways from this study into...

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