Author: Kris Oldland

Feature, FSM Technology

FSN Leaders: Dan Sewell, COO Espresso Service on selecting a dedicated FSN solution

Kris Oldland Talks exclusively to Dan Sewell, COO, Espresso Service about why he and his organisation identified the need for a dedicated...

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News, Service Operations

AVAYA announce a new AI called AVA designed to enable service companies deliver better customer experience

Avaya has recently announced advancements in delivering and integrating artificial intelligence (AI) technologies into contact centres to...

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Feature

IFS Study: Trade contractors struggle to realize aftermarket service revenue potential due to obsolete software

Field service management software is transforming trade/ speciality contracting as more revenue comes from service contracts and...

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Feature, Service Leadership

Industry Leaders – Dan Sewell, Espresso Service on overseas expansion

Kris Oldland, Editor-in-Chief, Field Service News talks exclusively to Dan Sewell, COO of Espresso Service about the improvements to their...

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FSN Research

Putting an Old Head on Young Shoulders

The Changing Face of the Field Service Engineer

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Feature, Service Strategy

Field Service Think Tank Sessions: Service Engineers as Ambassadors

At the inaugural Field Service News Think Tank Session the focus of the conversation was focused on the increasing value of the field...

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FSN Research

Are Field Service Companies Adapting Quickly Enough to Change?

The Changing Face of the Field Service Engineer

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FSN Research

The Changing Face of the Field Service Engineer

The Changing Face of the Field Service Engineer

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Premium Resources, Research, Written Content

Research Report: Trends in Spare Parts Management (2018)

Research Report: Trends in Spare Parts Management (2018) Add to Your Personal Library (0) Click Category to Bookmark Public CategoryPrivate...

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Digital Symposium, Premium Resources, Research

Research Debrief: Changing Face Of Field Service Engineer (2018)

Research Debrief: The Changing Face of the Field Service Engineer (2018 ) Add to Your Personal Library (0) Click Category to Bookmark...

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