Seeing the Wood from the Trees; A Framework for Successful Service Transformation
You may or may not have spotted it but over the course of the year in my series of features for Field Service News I have been writing a...
Mobile worker empowerment
14/11/2014 11:47 The second advert for Trimble Field Service Management’s latest mobile workforce platform ‘Work...
Trimble Horizon—a New Cloud Platform for Field Service Management
Trimble yesterday introduced its new cloud-based platform for field service management—Trimble® Horizon. Trimble Horizon will be the...
How we create our future – Services in Rolls Royce
Last month myself and Field Service News Editor Kris Oldland were fortunate enough to interview Dave Gordon from Rolls Royce’s Defence...
In-Vehicle app integration commonplace within five years
A recent report into the telematics sector undertaken by Juniper Research has identified that in-vehicle apps is anticipated to reach...
The Contact Centre of Tomorrow: 5 ways it will be different
The contact centre remains an important asset to many field service organisations, but like field service itself the contact centre is...
Five myths of enterprise app development in a mobile-first world
28/08/2014 19:56 Cathal McGloin, CEO of mobile enterprise app developer FeedHenry takes on the role of myth buster as he debunks a few...
Masternaut deploys telematics for the remote monitoring of commercial cranes and heavy lifting equipment
New service uses the telematics provider’s contactless CANbus connectivity to stream accurate data live from the vehicle or crane unit....
Courier company set to improve field service staff productivity by 30%
DA Systems, a UK provider of mobile data and transport management solutions for the transport, retail, healthcare and field service...
Verint and Intelcom work together to provide the “complete” workforce management and contact centre solution
12/06/2014 22:13 With a fully integrated product across the two companies customers are set to benefit from one integrated contact centre...
