How will regulations drive digital transformation requirements for field service companies?
For us in the field service sector, there are many areas of regulation and governance that we must be aware of including GDPR, Right to Repair, ESG and DEI. Does this change how we should approach our continuing adoption of technology?
The Big Discussion: Dynamic Scheduling – Part 3.
The Big Discussion: Dynamic Scheduling – Part 3. In the Big Discussion we bring together a panel of industry experts and focus on one...
Research Debrief: Benchmarking the New Normal – Part Two (2021)
Part two of a detailed video debrief on the Field Service News Research study Customer-Centricity, Technology and the New Normal of the Field Service Sector
2020 – The Year of The Lemon… And Opportunity?
2020 – The Year of the Lemon… and of Opportunity? As the old adage goes, when the world gives you lemons make lemonade....
The Big Discussion: Dynamic Scheduling – Part 1.
The Big Discussion: Dynamic Scheduling – Part 1. In the Big Discussion we bring together a panel of industry experts and focus on one...
The Big Discussion: Dynamic Scheduling (Part 4)
The Big Discussion: Dynamic Scheduling – Part 4. In the Big Discussion we bring together a panel of industry experts and focus on one...
The Big Discussion: Dynamic Scheduling – Part 2.
The Big Discussion: Dynamic Scheduling – Part 2. In the Big Discussion we bring together a panel of industry experts and focus on one...
Are the dynamics of customer-centricity set to change or are they the foundations of the new normal?
Exclusive reporting on a key FSN Research study…
Think Tank Sessions: Adapting the Organisation to Move Towards Customer Success
Think Tank Sessions: Adapting the Organisation to Move Towards Customer Success Living in an era of risk and instability, it is more...
The Big Discussion: Artificial Intelligence and Field Service (part four)
The Big Discussion: Artificial Intelligence and Field Service. Part 4. In the Big Discussion we bring together a panel of industry experts...
