How Medical Device Service Organizations and Their Workforce Measure Up Against Industry Benchmarks
How Medical Device Service Organizations and Their Workforce Measure Up Against Industry Benchmarks In a recent comprehensive data report,...
Out With the Old, In With the New
Track KPIs differently. Get deeper insights into every aspect of your service business in Aquant’s latest report ‘5 KPIs Service Leaders need to Measure in 2022’
Aquant Produces Covid-19 Resilience Hub
Aquant has created a content hub which includes webinars, virtual roundtables, and other ways for the service industry to connect.
Why Your Organization’s Skills Gap is Contributing to Skyrocketing Service Costs
Discover how the growing skills gap in the service industry is driving up costs and affecting customer satisfaction. Learn the key factors contributing to this issue and explore actionable solutions for businesses to bridge the gap and maintain a competitive edge.
Why do we need to measure service KPIs differently
Track KPIs differently. Get deeper insights into every aspect of your service business in Aquant’s latest report ‘5 KPIs Service Leaders need to Measure in 2022’
Key Benchmarks for Expert Field Service Management ft. Sidney Lara, Aquant
Kris Oldland, Editor-in-Chief, Field Service News, and Sidney Lara, Service Principal at Aquant, discuss the key findings of Aquant’s Benchmark Report 2023
How to Solve Customer Experience Gaps, Plus Other Key Findings From the Aquant 2022 Benchmark Report
The last two years were extremely difficult for the service industry—and not just because of the pandemic. While COVID-19 played a role...
How to Get the Pulse of the Customer Before the NPS Score
Kris Oldland talks to Aquant’s Sidney Lara to find out more about this critical area of modern service excellence.
Navigating Inflation Through Field Service Efficiency
Sidney Lara, Service Principal at Aquant, discusses how field service efficiency will be key to navigating our way through inflation and the economic uncertainty ahead.
Here’s What Your Average KPI Numbers Aren’t Telling You
Here’s What Your Average KPI Numbers Aren’t Telling You Relying solely on average service KPIs may be risky for service organizations,...
