Four Service Scenarios: #1 The Equipment-Centric Scenario
We discuss what an equipment-centric service scenario, one of four that Gartner outlines as dominant in field service, actually looks like
Think Tank Sessions: Alignment with the Client to achieve Customer Success
Think Tank Sessions: Alignment with the Client to Acheive Customer Success The most crucial aspect of establishing an effective route to...
Think Tank Sessions: Executive Briefing – Assessing the Impact of Covid-19 on the Field Service Sector (2020)
Think Tank Sessions: Executive Briefing – Reassessing our approach to Service Delivery (2020) Add to Your Personal Library (0) Click...
Think Tank Sessions: Executive Briefing -Reimagining our Relationship with our Customers (2020)
Think Tank Sessions: Executive Briefing -Reimagining our Relationship with our Customers (2020) Add to Your Personal Library (0) Click...
Think Tank Sessions: Why Customer Success Matters
Think Tank Session: Why Customer Success Matters By pro-actively eliminating potential customer problems and pro-actively fixing those...
Different Service Needs of Different Customers
One of the big trends within the field service sector is the move towards adopting an advanced services or outcome-based service...
A Robotic Future: How to Choose an FSM AI Solution That Actually Works
Benjamin Fielding, Research Editor at CompareSoft, discusses how field service organisations can choose the right AI solution that’s most suitable for their operations.
The impact to the business of a slow service to cash cycle (and why service managers should care?)
As we move into a post-pandemic world, the need for improving the service to cash cycle is more important than ever before…
How Big is the Difference between Upselling Service to Existing Clients and Selling Service to New Clients?
Do we need a different skill set for upselling? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News...
Is the cannibalisation of spare parts a threat to service revenue or is it an opportunity to rethink the service supply chain?
The members of our Think Tank offer up their insight into the various threats field service companies face regarding spare parts revenue
