The Big Discussion: Dynamic Scheduling (Part 4)
The Big Discussion: Dynamic Scheduling – Part 4. In the Big Discussion we bring together a panel of industry experts and focus on one...
Understanding Customer Requirements
We are currently in the eye of a perfect storm of change as service providers in many ways. The pandemic has been the greatest disruptive...
Research Report: Understanding the metrics that matter in a rapidly changing field service sector? (2019)
Understanding the metrics that matter in a rapidly changing field service sector? (2019)​ Add to Your Personal Library (0) Click Category...
White Paper: A Wind of Change – When and How to Implement an FSM System (2018)
White Paper: A Wind of Change – When and How to Implement an FSM System (2018) Add to Your Personal Library (0) Click Category to...
Service Revolution Academy invitation to “Deliver More, Spend Less – The Path to Service & Operations Excellence” in-person event on 28th January 2025 – SPECIAL OFFER
The Service Revolution Academy invites Chief Operating Officers, Chief Customer Officers, Chief Service Officers, Customer Service Directors and other senior business leaders to attend an onsite 1-day Masterclass, entitled “Deliver More, Spend Less – The Path to Service & Operations Excellence” at the home of Henley Business School with Johann Diaz and Mark Vincent at 9:30am (UK time) on Tuesday 28th January 2025. SPECIAL OFFER FOR FSN READERS.
eConnect – After Hours 24: Sami Helin, Coveo
eConnect After Hours 24: Sami Helin, Coveo Kris Oldland, Editor-in-Chief, Copperberg takes time out at the end of a busy and hugely...
Unlock The Implementation Problems of Gen-AI In Field Service
Overcoming the Implementation Hurdle For Generative AI In this series of articles that are serialised from an exclusive new Field Service...
How will digital transformation change our technology requirements?
How will digital transformation change our technology requirements? How will digital transformation change our technology requirements?...
The role of technology partners in change management
The role of technology partners in change management At the 2023 Copperberg Power of 50 Aftermarket meeting in Copenhagen, Kris Oldland,...
The Changing Landscape of FSM Solutions
Mark Brewer, IFS, discusses how technological advancement is rapidly changing the landscape of field service management solutions.
