Field service engineers are becoming an increasingly scarce resource
While embracing new technologies such as AR and AI to drive productivity is desirable, the reality is that in the shadow of a very real ageing workforce crisis, doing so may be a matter of survival for many field service organisations…
Overcoming the workforce shortage crisis with Artificial Intelligence
Overcoming the workforce shortage crisis with Artificial Intelligence The workforce shortage crisis is set to hurt companies of all sizes,...
Our industry will only become more data driven and we need Artificial Intelligence to make it work
With the exponential rise of data across almost all aspects of business, we are on the cusp of true industrial revolution. Industry 4.0 is no longer a vision of the future but is today’s reality. However, without AI, many organisations are set to drown in their own data lakes and oceans…
The Service Leader’s Recession Playbook: How to Accelerate Your Organization’s Efficiency (2022)
Download the Service Leader’s Recession Playbook by Aquant, available at Field Service News and learn how to accelerate your organization’s efficiency.
A Robotic Future: How to Choose an FSM AI Solution That Actually Works
Benjamin Fielding, Research Editor at CompareSoft, discusses how field service organisations can choose the right AI solution that’s most suitable for their operations.
White Paper: CTRL-ALT-DELETE – time to reboot field service? (2022)
White Paper: CTRL ALT DELETE – Time to reboot field service? Add to Your Personal Library (0) Click Category to Bookmark Public...
Three reasons why an AI investment will help reduce service costs
Learn how investing in Artificial Intelligence tools will help your organization manage costs and improve service.
What First Time Fix Rate Can’t Tell You About Service Performance
First time fix (FTF) is a standard KPI among service teams, but relying on FTF alone creates blindspots for service leaders.
Why Your Business Needs a Service Intelligence Platform
Discover what a service intelligence platform is, how it works, and how it can help improve efficiency and customer experience for service organizations of any size.
How to Improve Performance Measurement in Field Service with Service Intelligence
Field service and its workforce are evolving—and at a rapid pace. Today, it’s more important than ever to understand if your...
