What does the introduction of remote-first mean for service operations?
We explore what the introduction of a remote first as a default approach to service and maintenance means for field service operations
Understanding external and internal processes that can be refined to improve your service to cash cycle and boost your service P&L
As we move into a post-pandemic world, the need for improving the service to cash cycle is more important than ever before…
Why the shift to remote services as default must be a strategic business discussion
As we move into a post-pandemic world, the need for improving the service to cash cycle is more important than ever before…
The impact to the business of a slow service to cash cycle (and why service managers should care?)
As we move into a post-pandemic world, the need for improving the service to cash cycle is more important than ever before…
Harnessing digital and mobile solutions to benefit business in a post-pandemic world
Fred Kao, CEO Twinhead International, the company behind Durabook, identifies the key digitisation trends that accelerated due to the pandemic.
ServiceMax Launches DataGuide to Provide Integrated Data Capture and Report Generation Capabilities to Technicians in the Field
ServiceMax announced the release of DataGuide, a new product integrated into the ServiceMax Core platform that provides advanced forms and report generation capabilities.
White Paper: Building an effective service model with remote service as the default (2022)
White Paper: Building an effective service model with remote service as the default Add to Your Personal Library (0) Click Category to...
White Paper: Service Management Buyer’s Guide
Find the technology to meet your ambitions. The latest IFS Service Manager’s Buyers Guide is now available on Field Service News.
White Paper: Improving the service to cash cycle & boosting the service P&L through digitalisation (2022)
White Paper: Improving the service to cash cycle & boosting the service P&L through digitalisation Add to Your Personal Library...
Take One: Using Video to prove compliance
Mark Homer, Managing Partner, Field Service Associates makes the case for the use of video as a key compliance tool
