Research Debrief: Benchmarking the New Normal – Part Two (2021)
Part two of a detailed video debrief on the Field Service News Research study Customer-Centricity, Technology and the New Normal of the Field Service Sector
Interview: A Capacity Crisis is Looming. The Blended Workforce Could be the Answer. Ft. Steve Zannos, Electrolux (2020)
Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Steve Zannos, Electrolux to discuss blended workforces
Interview: The Core Principles of Leveraging the Blended Workforce. FT. Samir Gulati & Frank Gelbart, ServicePower (2020)
Kris Oldland, Editor-in-Chief, Field Service News is joined by Frank Gelbart and Samir Gulati of ServicePower to discuss the blended workforce.
Interview: Making the Blended Workforce an Effective Tool for Delivering Service Excellence. Ft. Chris Jessop, Ideal Boilers (2020)
Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Chris Jessop, Ideal Boilers to discuss the blended workforce
Interview: When the Blended Workforce Model is Right for Field Service. Ft. Adam Gordon, Ericsson (2020)
Kris Oldland, Field Service News talks to Adam Gordon, Ericsson about the challenges and benefits of the blended workforce for field service companies
ThinkTank Debrief: Digitalization, Servitization, Recovery (2020)
ThinkTank Debrief: Digitalization, Servitization, Recovery (2020) Add to Your Personal Library (0) Click Category to Bookmark Public...
PANEL DISCUSSION: The Road to Recovery US Edition (2020)
Kris Oldland, Field Service News, hosts an expert panel of US-based experts to discuss what COVID recovery will look like for the field service sector.
PANEL DISCUSSION: The Road to Recovery – EMEA Edition (2020)
Kris Oldland, Editor-in-Chief, hosts an expert panel of EMEA-based experts to discuss what COVID recovery will look like for the field service sector.
COVID Emergency Sessions: Capacity Planning in a Pandemic (2020)
Kris Oldland, Field Service News is joined by the team from the Forum to discuss capacity planning in the pandemic
COVID Emergency Sessions: Customer-Centricity is Key (2020)
Kris Oldland, Field Service News talks to Nick Frank and Harald Wasserman about the importance of customer centricity in our operations during the pandemic.
