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Feature, Service Leadership, Service Operations

Are we actually defining the profile of our service engineers?

Are we actually defining the profile of our service engineers? As we continue to face an aging workforce crisis within the global field...

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Feature, Service Leadership, Service Operations

Do we need to do more to attract veterans into field service?

Do we need to do more to attract veterans into field service? As we continue to face an aging workforce crisis within the global field...

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Feature, Service Leadership, Service Operations

Is hunger to excel a common trait in veterans?

Is hunger to excel a common trait in veterans? As we continue to face an aging workforce crisis within the global field service sector,...

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Digital Symposium, Digital Transformation, Premium Resources, Servitization and Advanced Service Design, Think Tank Sessions, Written Content

Think Tank Sessions: Digitalization and Disruption (Debrief)

Access the exclusive Field Service News Think Tank Sessions debrief deep-dive ‘Digitalization and Disruption’ with a FSN PRO subscription

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Feature, FSM Technology, Home

“Designed to” or “certified at” – why these two phrases mean very different things in the world of rugged

Ben Baum, Durabook, discusses the importance of genuine third party testing to ensure devices are up to the rigours of day to day field service.

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News

World’s First Industrial Safety Manifesto to Launch in wake of Global Consensus to Pioneer a Safer World Enabled By Technology

Industrial Safety Manifesto offers a blueprint for industry, government, and civil society to tackle the global industrial safety challenge that causes three million deaths annually and an estimated loss of 3.9% of worldwide GDP.

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Digital Symposium, Premium Resources, Servitization and Advanced Service Design

Interview: Customer Success Through Vertically Differentiated Product Leadership, ft. Jim Darragh, Totalmobile

Jim Darragh, CEO, TotalMobile, joins Kris Oldland to discuss the parallels between customer success within the software sector and servitization in field service

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Course, FSN Masterclass

Overcoming the workforce shortage crisis with Artificial Intelligence

Overcoming the workforce shortage crisis with Artificial Intelligence The workforce shortage crisis is set to hurt companies of all sizes,...

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Feature, Service Strategy

Do Social Bubbles Show the Way for Service Bubbles Post Covid-19?

Do Social Bubbles Show the Way for Service Bubbles Post Covid-19? As our industry is desperately seeking avenues to return to normality,...

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FSM Technology, News

Getac Expands its Line-Up of Fully Rugged Android Tablets with Launch of All-New 10-inch ZX10

Getac has announced the launch of its ZX10 fully rugged tablet, a versatile new 10-inch device built around the Android...

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