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Digital Transformation, Feature

Connected Field Service: IoT and Improving Asset Management

Connected Field Service: IoT and Improving Asset Management There are several areas in which connected field service can change asset...

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Feature, FSN Research

Digital Transformation meets the acceleration of global disruption

We are rapidly moving to a new world. Perhaps the most overt and also important outcome of the pandemic is that the digital transformation...

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Feature, FSN Research

Optimising Costs Of Managing The Workforce

Are you managing costs of your workforce effectively? As we continue the analysis of our exclusive research study run in conjunction with...

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Digital Transformation, Feature

A Widening Gap Between Digital Haves and Have Nots

A Widening Gap Between Digital Haves and Have Nots

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Digital Transformation, Feature

An Industry in a State of Flux

An Industry in a State of Flux

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FSN Research

Has the mood of optimism amongst the SMBs of the field service sector diminished as the pandemic drags on?

Has the mood of optimism amongst the SMBs of the field service sector diminished as the pandemic drags on?

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Covid Recovery & New Normal, Digital Symposium, Digital Transformation, Premium Resources, Servitization and Advanced Service Design, Think Tank Sessions, Video Content

ThinkTank Debrief: Digitalization, Servitization, Recovery (2020)

ThinkTank Debrief: Digitalization, Servitization, Recovery (2020) Add to Your Personal Library (0) Click Category to Bookmark Public...

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Covid Recovery & New Normal, Digital Transformation, Premium Resources, Remote Service Delivery, Research, Servitization and Advanced Service Design, Written Content

Beyond the Data: Benchmarking the New Normal from Year Zero

Beyond the Data: Benchmarking the New Normal from Year Zero Add to Your Personal Library (0) Click Category to Bookmark Public...

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Feature, Spare Parts

Digital Twins in Spare Parts: Smarter Stock, Fewer Surprises (But Not a Silver Bullet)

Digital twins promise smarter spare parts management, but they’re no magic fix. Companies that invest in quality data and seamless integration reap the rewards—others? Not so much.

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News, Service Leadership, Service Strategy

Service Revolution Academy invitation to “Deliver More, Spend Less – The Path to Service & Operations Excellence” in-person event on 28th January 2025 – SPECIAL OFFER

The Service Revolution Academy invites Chief Operating Officers, Chief Customer Officers, Chief Service Officers, Customer Service Directors and other senior business leaders to attend an onsite 1-day Masterclass, entitled “Deliver More, Spend Less – The Path to Service & Operations Excellence” at the home of Henley Business School with Johann Diaz and Mark Vincent at 9:30am (UK time) on Tuesday 28th January 2025. SPECIAL OFFER FOR FSN READERS.

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