Comparative Analysis: Understanding the metrics being used to measure customer satisfaction
Comparative Analysis: Understanding the metrics being used to measure customer satisfaction In the next in our series of comparative...
Think Tank Sessions: Effective Client Interaction for Customer Success
Think Tank Sessions: Effective Client Interaction is Central to Customer Success Taking the lead to help drive clients towards customer...
Comparative Analysis: Importance of CSAT on Growth Strategies
Comparative Analysis: Importance of CSAT on Growth Strategies In the first of a new series of comparative analyses across a global study...
Think Tank Sessions: Different Drivers for Customer Success
Think Tank Sessions: Different Drivers for Customer Success The approach to dealing with the shift towards customer success models will, of...
Comparative Analysis: Customer-Centricity, Technology in Field Service – Global Data and UK Data.
Comparative Analysis: Customer-Centricity, Technology in Field Service – Global Data and UK Data. Add to Your Personal Library (0)...
Think Tank Sessions: Defining Customer Success (2022)
Think Tank Sessions: Defining Customer Success in Field Service Add to Your Personal Library (0) Click Category to Bookmark Public...
Post Script: A few questions for reflection on how IoT could improve your service operations
Post Script: A few questions for reflection on how IoT could improve your service operations In this series, we have put forward a simple...
Focus on the customer, they hold the keys to success
Whilst technology drives innovation within our industry, we must not forget the basic fundamentals of field service, namely putting the customer at the heart of everything we do writes Aberdeen Group’s Aly Pinder…
Connected Field Service: IoT and Improving Customer Success
Connected Field Service: IoT and Improving Workforce Management As we have already seen so far in this paper, each of the three pillars of...
Why field service companies are increasingly turning to servitization
Discovering servitization in the new normal FSN Research recently undertook a detailed study in partnership with HSO to understand...
