Why alignment with the client is the most critical aspect of the customer success approach
In this excerpt from the full-length, hour-long discussion the group discuss the importance of ensuring you have a firm alignment with the customer and a detailed understanding of the various goals within their organisation at the heart of the customer success model.
Identifying the biggest change in the industry for customer requirements
In our research study, conducted in partnership with ServiceMax, we identified what is the biggest change in the service industry for customer requirements.
Field Service is an industry that has always had essential workers, long before the pandemic
Paolo Bergamo, CEO, OverIT reflects how in field service we are surrounded by super-heroes, keeping our world turning who’ve always been essential workers
White Paper: Building an effective service model with remote service as the default (2022)
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How adopting an Outside-In perspective can foster a genuine strategy for customer success
Kris Oldland, Marc Tatarsky and Steve Mason discus how Peter Drucker’s famous Outside-In approach is an excellent tool for customer success models.
White Paper: Service Management Buyer’s Guide
Find the technology to meet your ambitions. The latest IFS Service Manager’s Buyers Guide is now available on Field Service News.
Identifying the biggest change in the industry for field service providers
We know that our industry has changed significantly after the events of the last two years. However, have we just seen the acceleration of a journey down a path we were already on?
From Silicon Valley to the Po Valley. Is it Italy’s time to shine as a tech hub?
Paolo Bergamo, CEO, OverIT discusses why Italy could be ready to shine as a technology hub across Europe and beyond.
Take One: Using Video to prove compliance
Mark Homer, Managing Partner, Field Service Associates makes the case for the use of video as a key compliance tool
Beyond the Data: Asset Data Flow Beyond the Silo of Field Service
Executive Briefing: Is Remote First the Default of the New Normal? Add to Your Personal Library (0) Click Category to Bookmark Public...
