Interview: Understanding the transition to remote service delivery from the technician’s perspective
We take a pragmatic look at the day to day use of remote service tools as we speak to Martin McClean, Remote Service Specialist, with Konica Minolta.
How to Make your Remote Support Team Super-Efficient
The secret to making super-efficient remote support teams is having the right hierarchy paired with the right process and tools. Check out our top tips to make your remote support team super-efficien
Manufacturing Companies Will Not Survive without AR-Based Remote Visual Support. But Why?
Learn about the benefits AR-Based remote visual support provides and why manufacturing companies will not survive without it.
How well do our older engineers adapt to a new age of digital transformation in field service?
How well do our older engineers adapt to a new age of digital transformation in field service? The #FSN20 is Field Service News’ annual...
Field Service Teams using AR-Based Visual Support are Disturbed Less While on Holiday. But How?
Learn more about AR-Based Visual Support tools like AIRe Link. How they improve field service knowledge sharing and best of all lead to more relaxing un-disturbed holidays.
Professional Service Teams are Switching from WhatsApp to AR-Based Visual Support Tools! But why?
Find out why professional service teams are opting to use AR-Based Visual Support Tools and what potential risks there are to using private chat apps like WhatsApp.
What are the key criteria for a remote service engineer?
With remote service becoming an increasingly important part of the field service sector we look at what makes a great remote service technician
The fundamental principles that must be applied to driving remote service adoption
We discuss the core principles of how Konica Minolta built an effective remote service as a default strategy as they transform their field service operations
At the heart of digital transformation the true benefit is communication
At the heart of digital transformation the true benefit is communication The #FSN20 is Field Service News’ annual celebration of...
What does the introduction of remote-first mean for service operations?
We explore what the introduction of a remote first as a default approach to service and maintenance means for field service operations
