Month: January 2019

News, Service Strategy

High Customer Rating the Secret for Success

FLS, FAST LEAN SMART, a leader in field force appointment, schedule and route optimisation solutions, is pleased to announce the results of its 2018 UK customer satisfaction survey undertaken in December 2018. Jeremy Squire, FLS UK Managing Director comments “FLS is proud of our reputation for customers achieving excellent benefits...

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Managing the Field Workforce, Premium Resources, Research, Written Content

Research Report: Understanding the metrics that matter in a rapidly changing field service sector? (2019)

Understanding the metrics that matter in a rapidly changing field service sector? (2019) Our world is changing before our very eyes. At every junction parts of our lives, both personal and working are becoming digitalized, automated, and optimized. While this is something being seen across almost all vertical industries, the field...

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Managing the Field Workforce, Premium Resources, Written Content

Video Report: The Grown-Up Gig Economy and Field Service (2019)

Video Report: The Grown-Up Gig Economy and Field Service (2019) In this video report, we debunk some of the myths around the gig economy and its role in field service…    The gig economy can play a huge part in helping field service companies meet increasing demand. Yet when we discuss the economy the conversation …...

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Managing the Field Workforce, Premium Resources, Written Content

White Paper: The Grown-Up Gig Economy and Field Service (2019)

White Paper: The Grown-Up Gig Economy and Field Service (2019) There has been much discussion within the field service sector regarding the gig economy.   Ours is a world that has always been one in which the ability to calmly put out fires as they arise and to be able to respond both effectively and efficiently …...

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Managing the Field Workforce, Premium Resources, Think Tank Sessions, Written Content

ThinkTank Executive Briefing: Health and Safety in the Field Service Sector (2019)

ThinkTank Executive Briefing: Health and Safety in the Field Service Sector (2019) Workplace health and safety has come a long way in recent years. Firms are more aware of the effect that workplace incidents can have on their employees and their finances.   It’s a shift prompted by stringent regulation and legislation –...

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Managing the Field Workforce, Premium Resources, Video Content

Documentary: Building a 21st Century Field Workforce (2019)

Documentary: Building a 21st Century Field Workforce (2019) Kris Oldland is joined by Doug Lacy, President of Pivital and Mynul Khan, CEO Field Nation as they explore the ways in which the field service workforce is rapidly evolving and they discuss how field service companies can harness the growing potential of the gig economy and...

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Digital Symposium, Premium Resources, Remote Service Delivery, Video Content

Beyond the Headlines: ServiceMax and Scope AR Deliver Remote Service Assistance (2019)

Beyond the Headlines: ServiceMax and Scope AR Deliver Remote Service Assistance (2019) Kris Oldland, Editor-in-Chief, Field Service News invites Scott Montgomerie, Scope AR, and Gabriele Bodda, ServiceMax to talk about their recent partnership that places Augmented Reality tools within the ServiceMax FSM platform and how Covid-19 has...

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Digital Symposium, Managing the Field Workforce, Premium Resources

Interview: Standardising Service Across a Dealership Network Ft. Jamie Morais, Nissan (2019)

Interview: Standardising Service Across a Dealership Netwpor. Ft. Jamie Morais, Nissan Kris Oldland, Editor-in-Chief, Field Service News talks to Jamie Morais, Regional General Manager – Aftersales & Dealer Development, APAC, and Oceania, Nissan about how to achieve a consistent level of service across a dealership network and...

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FSM Technology, Premium Resources, Written Content

White Paper: Three Core Arguments to Gain Investment in Field Service Management Systems (2019)

White Paper: Three Core Arguments To Use When Seeking Investment In Your FSM Systems (2019) Often it is the field service manager, whose day-to-day interactions with field service engineers and customers alike give them crucial insight into the areas in which their service organisation requires improvement, who is the first to identify...

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FSM Technology, Premium Resources, Video Content

Documentary: Three Core Arguments to Gain Investment in Field Service Management Systems (2019)

Documentary: Three Core Arguments to Gain Investment in Field Service Management Systems (2019) Often it is the field service manager or director who can see the benefits of upgrading or replacing a field service management solution long before their executive team catch up…   In this documentary, we look at three core arguments...

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