Author: Kris Oldland

Digital Transformation, Premium Resources, Written Content

White Paper: The Radical Age of Uberization (2019)

White Paper: The Radical Age of Uberization (2019) Add to Your Personal Library (0) Click Category to Bookmark Public CategoryPrivate...

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Digital Symposium, Premium Resources

Video Report: The Changing World of Field Service (2019)

Kris Oldland, Field Service News and John Hunt, Managing Director, Astea (now part of IFS) explore the key shifts being faced by Field Service Organisations

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Digital Transformation, Premium Resources, Remote Service Delivery, Written Content

Special Report: Why IoT is the Future of Field Service (2019)

Special Report: Why IoT is the Future of Field Service (2019) Add to Your Personal Library (0) Click Category to Bookmark Public...

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Digital Symposium, Premium Resources

Interview: How the Built Environment sector is set for accelerated evolution. Ft. Mickey Rooney (2019)

Interview: How the Built Environment sector is set for accelerated evolution. Ft. Mickey Rooney (2020) Add to Your Personal Library (0)...

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Digital Symposium, Digital Transformation, Premium Resources, Video Content

Video Report: Is data a fundamental building block of service excellence? (2019)

Video Report: Is data a fundamental building block of service excellence? (2019) Add to Your Personal Library (0) Click Category to...

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#FSN20, Feature, Service Leadership

#FSN20: The 20 most innovative leaders in the global field service community (2019)

#FSN20: The 20 most innovative leaders in the global field service community (2019) Our sector is one that continues to breed innovation...

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#FSN20, Feature, Service Leadership

#FSN20 – 20 pioneers driving field service forwards (2018)

20 pioneers driving field service forwards… The field service sector is one that has always bred innovation and ingenuity and in...

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FSN Research

What are the Must-Have Skills for Modern Field Service Engineers?

The Changing Face of the Field Service Engineer

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Feature, FSN Research, Service Operations

Research Analysis: The Changing Face of the Field Service Engineer (Excerpt One)

Kris Oldland, Editor-in-Chief, Field Service News and Kieran Notter, Director, Global Customer Transformation, ServiceMax from GE Digital...

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