The importance of establishing a use case for asset data
We focus on the importance of establishing a clear use case for the application of data within the service operation.
What do our customers expect in terms of data use?
We turn our attention away from the internal challenges of data ownership and validity towards understanding how our customers expect us to use data to serve them better.
The internal and external factors impacting the effective use of data
We reflect on how there are both internal and external factors that are impacting the way that field service organisations are able to effectively utilise data that must be taken into consideration.
Research Report: IoT, Servitization and Field Service (part three)
In 2015 Field Service News and leading FSM software provider ServiceMax teamed up on a research project to assess the appetite for...
Putting an Old Head on Young Shoulders
The Changing Face of the Field Service Engineer
ThinkTank Debrief: Digitalization, Servitization, Recovery (2020)
ThinkTank Debrief: Digitalization, Servitization, Recovery (2020) Add to Your Personal Library (0) Click Category to Bookmark Public...
What is Driving the Move to Servitization
What is Driving the Move to Servitization Given the challenges in both implementing and selling servitization based strategies (both...
The Ongoing Impact of the Pandemic on Field Service Operations
While the end maybe in sight the imapct of the pandemic lingers. In a new series of features from the latest Field Service News Research...
Identifying the biggest change in the industry for field service providers
We know that our industry has changed significantly after the events of the last two years. However, have we just seen the acceleration of a journey down a path we were already on?
Does asset data analysis require fresh technology or fresh processes?
When it comes to making sure that organizations are then utilizing the data collected effectively, does asset data analysis require fresh technology or fresh processes?
