Understanding the impact of unconscious bias towards a brand
Sarah Brettle, Customer Service Division Director at Ford, explains how companies should be aware of the unconscious bias that may be at play when potential customers consider our brand.
Field Service Symposium: Attendee Notes – Executive Summary
Christian Kundert, Services Growth Manager, Caterpillar shares his notes from the 2022 Field Service Symposium, organized by Field Service News, that took place in Birmingham earlier this month.
Aquant’s Service Leaders Spring Break Brings Together Service Superstars For A Week Of Virtual Peer-Led Sessions
Aquant is hosting Service Leaders Spring Break from March 22 – March 25, 2021.
#FSN20: Sarah Brettle – Building a better future for our customers, our employees and our bottom line
Chris Hird is joined by Sarah Brettle a member of the 2021/2022 #FSN20 our group of leaders and innovators driving the field service sector forward
Attracting a new generation into the world of engineering
Attracting a new generation into the world of engineering The #FSN20 is Field Service News’ annual celebration of excellence,...
The business case for fixing gender equality
The business case for fixing gender equality When we consider that, as an industry, we are facing a global workforce shortage, tackling the...
How can we identify future leaders?
How can we identify future leaders? As we continue to face an aging workforce crisis within the global field service sector, many companies...
Are you up to date with the latest technologies that are shaping tomorrow’s field service industry?
For any field service organisation there is often one simple key objective, to deliver excellent customer service whilst working as...
Interview: Overcoming the workforce shortage that is impacting the field service sector
Kris Oldland, Editor-in-Chief, Field Service News talks to David Hall, Whirlpool & Dan Sholl, Concept Resourcing about solving a field service workforce crisis
Is hunger to excel a common trait in veterans?
Is hunger to excel a common trait in veterans? As we continue to face an aging workforce crisis within the global field service sector,...
