Tag: Research

Digital Symposium, Premium Resources, Research, Video Content

Research Debrief: Understanding Virtual Field Service: Part Two (2021)

Part two of a detailed video debrief on the Field Service News Research study into the rise of remote service technologies within the field service sector.

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Digital Symposium, Premium Resources, Research, Video Content

Research Debrief: Understanding Virtual Field Service: Part One (2021)

Part one of a detailed breakdown of an important FSN Research project undertaken by Field Service News on the introduction of remote service technology

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Digital Transformation, Premium Resources, Remote Service Delivery, Research, Written Content

Research Report: Understanding Virtual Field Service (2021)

Executive Briefing: Is Remote First the Default of the New Normal? Add to Your Personal Library (0) Click Category to Bookmark Public...

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Digital Transformation, Feature

More Than a Solution for These Current Times?

In this, the last article in this series analysing the findings of an exclusive research project run in partnership with Salesforce on...

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Digital Transformation, Feature

The Prevalence of Remote Services in the Field Service Sector

One of the key outcomes of the pandemic on the field service sector was the rapid adoption of remote service delivery. As we begin our...

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Covid Recovery & New Normal, Digital Transformation, Premium Resources, Remote Service Delivery, Research, Servitization and Advanced Service Design, Written Content

Beyond the Data: Benchmarking the New Normal from Year Zero

Beyond the Data: Benchmarking the New Normal from Year Zero Add to Your Personal Library (0) Click Category to Bookmark Public...

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Digital Symposium, Premium Resources, Video Content

Research Debrief: Benchmarking the New Normal – Part One (2021)

Part One of a detailed video debrief on the Field Service News Research study Customer-Centricity, Technology and the New Normal of the Field Service Sector

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Digital Symposium, Premium Resources, Research, Video Content

Research Debrief:  Benchmarking the New Normal – Part Two (2021)

Part two of a detailed video debrief on the Field Service News Research study Customer-Centricity, Technology and the New Normal of the Field Service Sector

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Covid Recovery & New Normal, Digital Transformation, Premium Resources, Remote Service Delivery, Research, Servitization and Advanced Service Design, Written Content

Research Report: Benchmarking the new normal from year zero (2020)

Research Report: Benchmarking the New Normal from Year Zero Add to Your Personal Library (0) Click Category to Bookmark Public...

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Feature, Service Strategy

The New Normal of Field Service Has Been Coming for a Long Time. Now it is Here

The New Normal of Field Service Has Been Coming for a Long Time. Now it is Here

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