IFS helps customers drive towards ESG goals with IFS Cloud October 2022 release
In the latest release of IFS Cloud, many features are aimed at making it easier and faster for customers to collect, manage and record key data that provides visibility into their environmental performance.
What skill set will a successful service engineer or technician need to have in this post-pandemic world?Â
In the second in a series of essays for service leaders we explore the skill-sets required of tomorrow’s field service engineers.
Think Tank Sessions: How will regulations drive digital transformation requirements for field service companies?
In this Think Tank we take a deeper dive into regulations and how will they drive digital transformation requirements for field service companies.
Do contracts align with the value proposition?
Prof Dr Shaun West and Kris Oldland discusses discuss why it could be a problem when contracts do not align with the value proposition.
White Paper: CTRL-ALT-DELETE – time to reboot field service? (2022)
White Paper: CTRL ALT DELETE – Time to reboot field service? ​ Add to Your Personal Library (0) Click Category to Bookmark Public...
HSO Wins Field Service Deal With SMS Plc Utilising Microsoft Dynamics 365 and Fast Lean Smart
The new platform will allow SMS’ 400 field service engineers to manage its roll-out of 2.4 million smart meters seamlessly.
Understanding the impact of unconscious bias towards a brand
Sarah Brettle, Customer Service Division Director at Ford, explains how companies should be aware of the unconscious bias that may be at play when potential customers consider our brand.
What does the introduction of remote service mean in terms of our approach to service delivery?Â
In the first in a series of essays for service leaders we ask what remote service means in the new normal of field service delivery?
The Fundamentals of Service Haven’t Changed over Time
Prof Dr Shaun West and Kris Oldland discuss how service organizations had to change and adapt to new ways of delivering service, but its fundamentals of service haven’t changed over time.
Interview: Understanding the transition to remote service delivery from the technician’s perspective
We take a pragmatic look at the day to day use of remote service tools as we speak to Martin McClean, Remote Service Specialist, with Konica Minolta.
