Author: Kris Oldland

Digital Transformation, Feature

The tale that asset data can tell is a compelling and important one

The tale that asset data can tell is a compelling and important one Kris Oldland, Editor-in-Chief, Field Service News is joined by Amit...

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Covid Recovery & New Normal, Digital Transformation, Premium Resources, Think Tank Sessions, Written Content

Think Tank Sessions: Digitalization and Disruption (EMEA Edition)

Think Tank Sessions: Executive Briefing – Digitalization and Disruption (EMEA Edition) (2022) Add to Your Personal Library (0) Click...

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Covid Recovery & New Normal, Digital Transformation, Premium Resources, Think Tank Sessions, Written Content

Think Tank Sessions: Digitalization and Disruption (APAC Edition)

Think Tank Sessions: Executive Briefing – Digitalization and Disruption (APAC Edition) (2021) Add to Your Personal Library (0) Click...

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Feature, Service Leadership

Unprecedented Times, Untold Innovation

Unprecedented Times, Untold Innovation

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Digital Transformation, Premium Resources, Research

Benchmarking Report: The Impact of Asset Data Flow Beyond the Silo of Field Service Operations

Benchmarking Report: The impact of asset data beyond the silo of field service​ Add to Your Personal Library (0) Click Category to...

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Digital Symposium, Premium Resources

Interview: The Importance of Asset Data Flow. Ft. Amit Jain, ServiceMax

Kris Oldland, Editor-in-Chief, Field Service News is joined by Amit Jain, CPO, ServiceMax as the two discuss the role of asset data in field service

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Feature, FSM Technology, FSN Research

The Ongoing Impact of the Pandemic on Field Service Operations

While the end maybe in sight the imapct of the pandemic lingers. In a new series of features from the latest Field Service News Research...

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Feature, Service Operations

Is Investment Now Essential?

We have undoubtedly seen an increase in digital transformation projects and service organisations investing heavily in new technologies....

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Feature, Service Operations

Field Service KPIs: Always Changing, Always the Same.

In the third part of our analysis of the Field Service News Research project exploring the core Key Performance Indicators used by field service organisations today, we see how whilst on the surface things are evolving rapidly, essentially the fundamental aspects of measuring field service excellence remain the same…

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Feature, Service Strategy

Why the numbers of KPIs field service companies monitor is changing…

In the second part of this research analysis, we now look at our why and how the numbers that field service organiations are tracking are evolving… 

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