Tag: BENCHMARKING

Feature, Service Operations

How to Look Beyond KPIs

How to Look Beyond KPIs In a recent comprehensive data report, now available at Field Service News, Aquant analyzed how medical device service organizations and their workforce measured up against industry benchmarks and explored service performance from a customer perspective. In this new feature, we discuss how KPIs limit business and...

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Digital Transformation, Digital Transformation, Analysis, Feature, Service Operations

Medical Service Benchmarks Across 5 Key KPIs

Medical Service Benchmarks Across 5 Key KPIs In a recent comprehensive data report, now available at Field Service News, Aquant analyzed how medical device service organizations and their workforce measured up against industry benchmarks and explored service performance from a customer perspective. In this new feature, we look in-depth...

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Feature, Service Operations

How Medical Device Service Organizations and Their Workforce Measure Up Against Industry Benchmarks

How Medical Device Service Organizations and Their Workforce Measure Up Against Industry Benchmarks In a recent comprehensive data report, now available at Field Service News, Aquant analyzed how medical device service organizations and their workforce measured up against industry benchmarks and explored service performance from a...

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Premium Resources, Resources, FSN Free

Measure What Matters: Aquant’s 2022 Medical Device Service Benchmark Report

Aquant’s 2022 Service Intelligence Benchmark Report for the Medical Device Industry An analysis of field service performanceand customer satisfaction in a year of talentshortages, COVID service pivots, and shiftingcustomer demands. Today’s medical device service is not in line with customer expectations… Do you want to...

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Feature, Leadership, Analysis

Is It Better to Light a Candle Than to Curse the Darkness?

Dave Hart, Managing Partner of Field Service Associates, highlights the importance of benchmarking your business against your competitors to fully understand if your strategy and plans are working. I have to say for almost 18 months now I have been an avid watcher of the news with particular interest in seeing the daily coronavirus...

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Feature, FSN Research

Digital Transformation meets the acceleration of global disruption

We are rapidly moving to a new world. Perhaps the most overt and also important outcome of the pandemic is that the digital transformation journey our industry has been on for some time now has been massively accelerated by the pandemic.   Not only have many companies taken quantum leaps forwards in their own digitalisation …...

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Covid Recovery & New Normal, Digital Transformation, Premium Resources, Remote Service Delivery, Research, Servitization and Advanced Service Design, Written Content

Beyond the Data: Benchmarking the New Normal from Year Zero

Beyond the Data: Benchmarking the New Normal from Year Zero Having conducted an extensive research study in partnership with FieldAware, we explored how the field service sector has reacted, adapted and evolved in the wake of the pandemic that swept across the world in 2020. In the headline findings of that initial research study, we...

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Covid Recovery & New Normal, Digital Transformation, Premium Resources, Remote Service Delivery, Research, Servitization and Advanced Service Design, Written Content

Research Report: Benchmarking the new normal from year zero (2020)

Research Report: Benchmarking the New Normal from Year Zero The last 6 months have been as tumultuous and challenging as we collectively as a global society have known since the end of the second world war in 1949. Indeed, during the pandemic it was almost impossible to not use various war analogies when discussing the challenges, we...

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