Think Tank Sessions: How will regulations drive digital transformation requirements for field service companies?
In this Think Tank we take a deeper dive into regulations and how will they drive digital transformation requirements for field service companies.
White Paper: CTRL-ALT-DELETE – time to reboot field service? (2022)
White Paper: CTRL ALT DELETE – Time to reboot field service? ​ Add to Your Personal Library (0) Click Category to Bookmark Public...
What does the introduction of remote service mean in terms of our approach to service delivery?Â
In the first in a series of essays for service leaders we ask what remote service means in the new normal of field service delivery?
White Paper: Reflect. Rethink. Revise (2022)
New Paradigm of Service Delivery
in partnership with: FIELDSERVICENEWS
An exclusive collection of essays authored by Kris Oldland, designed to help service leaders understand the challenges our industry faces in a post-pandemic world…
Think Tank Sessions: What is effective data use in field service?
Access the exclusive Field Service News Think Tank Sessions Executive Briefing report as we reflect on a very robust conversation around the effective use of asset data in field service
Interview: From Product to Service – ft. Prof Dr Shaun West
Prof Dr Shaun West joins Kris Oldland to discuss a wide range of topics related to servitization and advanced services.
We need to understand the challenges of multiple stakeholders within a customer organisation
Jim Darragh, CEO, Totalmobile discusses how service providers must be able to engage with and understand perspectives of multiple stakeholders in our customers
The importance of understanding the nuanced challenges of industry verticals
Jim Darragh, CEO, Totalmobile explains how as part of their approach to customer success they have embraced vertically differentiated product leadership.
The internal and external factors impacting the effective use of data
We reflect on how there are both internal and external factors that are impacting the way that field service organisations are able to effectively utilise data that must be taken into consideration.
What do our customers expect in terms of data use?
We turn our attention away from the internal challenges of data ownership and validity towards understanding how our customers expect us to use data to serve them better.
