White Paper: The Helping Hands of Field Service Management (2016)
White Paper: The Helping Hands of Field Service Management (2016) Many companies recognize an area of need in their FSM system capabilities but they then wait until these accumulate resulting in an often-hurried investment decision. However, by looking at each of the above areas as potential opportunities to gain competitive...
Research Report: Has field service finally moved to the cloud? (2016)
Research Report: Has field service finally moved to the cloud? (2016) Field Service News Benchmarking project assesses the migration for on-premise to cloud-based field service management services and delivery… In 2015 Field Service News partnered with leading Field Service Management (FSM) software provider ClickSoftware on...
White Paper: Defining service excellence in twenty-first-century business (2015)
White Paper: Defining service excellence in Twenty-First-Century business (2015) We often talk about how modern technology has dramatically improved the way field service operates. However, whilst the improvements in technology have enabled us to see increased field service efficiency and productivity, the flip side of the coin...
White Paper: Poor Relations (2015)
White Paper: Poor Relations (2015) It’s been written many times, but the further we enter into the twenty-first century the closer the relationship between business and technology becomes. For the largest enterprise-level companies technology is driving innovation and efficiency in equal measure across all verticals. At the...
White Paper: BYOD and Field Service (2015)
White Paper: BYOD and Field Service (2015) If we cast our minds back just a few years, the talk amongst the enterprise was very much centered upon the new emerging trend of Bring Your own Device (BYOD). The phrase being first coined by Intel in 2009 before quickly rising to prominence across the next …...
Research Report: A bunch of Cowboys? (2015)
Research Report: A bunch of Cowboys? (2015) Over the last few months’ Field Service News has been conducting a research project sponsored by TomTom Telematics which aimed to explore the standards of field service companies. Are they improving or are they falling? Is it that standards as a whole are now under greater scrutiny...
Research Report: Field Service, Mobility and the Cloud (2015)
Research Report: Field Service, Mobility and the Cloud (2015) Cloud computing has been a key topic in field service circles for some time now. In fact, it seems every time we read about a company implementing a new service management system it is mentioned that they opted for a Cloud-based solution. Indeed the benefits …...
Think Tank Executive Briefing: Field Service, Mobility and the Cloud (2015)
Think Tank Executive Briefing: Field Service, Mobility and the Cloud (2015) Having worked closely with ClickSoftware on a detailed research project exploring the use, the benefits and the challenges of implementing Cloud-based field service management systems, Field Service News brought together a panel of senior field service...
White Paper: The Five Stages of Field Service Evolution (2015)
White Paper: The Five Stages of Field Service Evolution (2015) There are a number of constants that keep reappearing in various research studies into the field service industry in recent times. Firstly, the global economy is still stumbling and placing pressure on businesses of all sizes, in all industries. A poll conducted by...
Research Report: SaaS in the Field Service industry (2014)
Research Report: SaaS in the Field Service industry (2014) Whilst cloud computing as a concept can trace its origins back over 60 years to large academic and corporate entities of the 1950s, it is fair to say that the emergence of the cloud as a viable means of distributing business-critical software remains a relatively new concept...
