Tag: White Paper

Premium Resources, Research, Servitization and Advanced Service Design

Comparative Analysis: Customer-Centricity, Technology in Field Service – Global Data and UK Data.

Comparative Analysis: Customer-Centricity, Technology in Field Service – Global Data and UK Data. Add to Your Personal Library (0)...

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Premium Resources, Servitization and Advanced Service Design, Think Tank Sessions, Written Content

Think Tank Sessions: Defining Customer Success (2022)

Think Tank Sessions: Defining Customer Success in Field Service Add to Your Personal Library (0) Click Category to Bookmark Public...

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Think Tank Sessions, Analysis

The Biggest Immediate Change we will see in the Aftermath of Covid-19

The Biggest Immediate Change we will see in the Aftermath of Covid-19 The language around the impact of the Covid-19 crisis has been...

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Covid Recovery & New Normal, Digital Transformation, Premium Resources, Think Tank Sessions, Written Content

Think Tank Sessions: Digitalization and Disruption (EMEA Edition)

Think Tank Sessions: Executive Briefing – Digitalization and Disruption (EMEA Edition) (2022) Add to Your Personal Library (0) Click...

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Covid Recovery & New Normal, Digital Transformation, Premium Resources, Think Tank Sessions, Written Content

Think Tank Sessions: Digitalization and Disruption (APAC Edition)

Think Tank Sessions: Executive Briefing – Digitalization and Disruption (APAC Edition) (2021) Add to Your Personal Library (0) Click...

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Digital Transformation, Feature, FSM Technology, Home

Why Select a Platform Over a Best-of-Breed Technology Stack?

Field service data must flow across the wider business. In the first feature from a recent white paper we published in partnership with...

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Premium Resources, Remote Service Delivery, Written Content

White Paper: Beyond the Theory: A Practical Exploration of Existing Usage of Augmented Reality in Field Service (2021)

White Paper: Beyond the Theory: A Practical Exploration of Existing Usage of Augmented Reality in Field Service (2021) Add to Your Personal...

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Premium Resources, Servitization and Advanced Service Design, Written Content

White Paper: Customer Success: A Journey Beyond Customer Satisfaction (2021)

White Paper: Customer Success: A Journey Beyond Customer Satisfaction (2021) Add to Your Personal Library (0) Click Category to Bookmark...

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Covid Recovery & New Normal, Digital Transformation, Premium Resources, Remote Service Delivery, Written Content

White Paper: Redefining the Value Proposition of Service in a World of Remote First Service Delivery (2020)

Executive Briefing: Is Remote First the Default of the New Normal? Add to Your Personal Library (0) Click Category to Bookmark Public...

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Service Strategy

Digitalization & Disruption

Digitalization & Disruption Our industry was on a path towards digital transformation long before the pandemic hit.However, it is...

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