What is The Motivation of Customers
What is the Motivation of Customers By proactively eliminating potential customer problems and proactively fixing those that arise,...
Service Consolidation
Service Consolidation Depending on the complexity of projects it may be optimal to consolidate the various service providers under the...
The fundamental principles that must be applied to driving remote service adoption
We discuss the core principles of how Konica Minolta built an effective remote service as a default strategy as they transform their field service operations
Manage, Mobilise and Monitor – three key principles to digitalise your entire service lifecycle to boost the P&L
As we move into a post-pandemic world, the need for improving the service to cash cycle is more important than ever before…
What causes long service to cash cycles?
As we move into a post-pandemic world, the need for improving the service to cash cycle is more important than ever before…
Think Tank Sessions: What is GDPR and how is it affecting businesses in the Field Service Sector?
Think Tank Sessions: What is GDPR and how is it affecting businesses in the Field Service Sector? Add to Your Personal Library (0) Click...
Providing Value for Customers
Providing Value for Customers Creating customer value increases customer satisfaction and the customer experience. In order to achieve this...
What does the introduction of remote-first mean for service operations?
We explore what the introduction of a remote first as a default approach to service and maintenance means for field service operations
Understanding external and internal processes that can be refined to improve your service to cash cycle and boost your service P&L
As we move into a post-pandemic world, the need for improving the service to cash cycle is more important than ever before…
Why the shift to remote services as default must be a strategic business discussion
As we move into a post-pandemic world, the need for improving the service to cash cycle is more important than ever before…
