Author: Kris Oldland

Digital Transformation, Feature

The Big Discussion: Artificial Intelligence and Field Service (part four)

The Big Discussion: Artificial Intelligence and Field Service. Part 4. In the Big Discussion we bring together a panel of industry experts...

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Digital Transformation, Feature

The Big Discussion: Artificial Intelligence and Field Service (part three)

The Big Discussion: Artificial Intelligence and Field Service. Part 3. In the Big Discussion we bring together a panel of industry experts...

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#FSN20, Trending, Feature, Service Operations

Making a Difference

Making a Difference Having addressed service leaders at a conference recently, Cheryl- Anne Sanderson felt something was missing from the...

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#FSN20, Feature, Service Strategy

Logistics services as value addition in a Subscription Business Model for the print media Industry

Logistics services as value addition in a Subscription Business Model for the print media Industry Maximilian Schnippering, Business...

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#FSN20, Trending, Feature, Service Operations

Is The Only Way To Connect With Your Technicians Through An App?

Is The Only Way To Connect With Your Technicians Through An App? Steve Zannos, Senior Director of Customer Care at Electrolux, suggests an...

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#FSN20, Digital Transformation, Feature

Keeping Cancer Treatment Systems Treating

Keeping Cancer Treatment Systems Treating Daniel Kingham, Predictive Maintenance & Intelligence Director Elekta shares his insight in...

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Digital Transformation, Feature

The Big Discussion: Artificial Intelligence and Field Service

The Big Discussion: Artificial Intelligence and Field Service. Part 1. In the Big Discussion we bring together a panel of industry experts...

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Digital Transformation, Feature

The Big Discussion: Artificial Intelligence and Field Service (part two)

The Big Discussion: Artificial Intelligence and Field Service. Part 2. In the Big Discussion we bring together a panel of industry experts...

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Feature, Service Strategy

The New Normal of Field Service Has Been Coming for a Long Time. Now it is Here

The New Normal of Field Service Has Been Coming for a Long Time. Now it is Here

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Feature, Service Strategy

The Gig-Economy, Field Service and Recovery

The Gig-Economy, Field Service and Recovery

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