Premium Resources: Servitization & Advanced Service Design

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Premium Resources, Servitization and Advanced Service Design, Think Tank Sessions, Written Content

December 20, 2022

EU Think Tank Session: Do we need to redefine field service? (2022)

Digital Symposium, Premium Resources, Servitization and Advanced Service Design

September 5, 2022

Interview: From Product to Service – ft. Prof Dr Shaun West

Digital Symposium, Premium Resources, Servitization and Advanced Service Design

July 21, 2022

Interview: Customer Success Through Vertically Differentiated Product Leadership, ft. Jim Darragh, Totalmobile

Service Strategy, Servitization and Advanced Service Design, Think Tank Sessions

July 2, 2022

Think Tank Sessions: What is GDPR and how is it affecting businesses in the Field Service Sector?

Premium Resources, Servitization and Advanced Service Design, Think Tank Sessions

May 10, 2022

Think Tank Sessions: Is Servitization Dependent on Being OEM Owned?

Digital Symposium, Digital Transformation, Premium Resources, Servitization and Advanced Service Design, Think Tank Sessions, Written Content

March 15, 2022

Think Tank Sessions: Digitalization and Disruption (Debrief)

Premium Resources, Research, Servitization and Advanced Service Design

February 24, 2022

Comparative Analysis: Customer-Centricity, Technology in Field Service – Global Data and UK Data.

Premium Resources, Servitization and Advanced Service Design, Think Tank Sessions, Written Content

February 22, 2022

Think Tank Sessions: Defining Customer Success (2022)

Premium Resources, Servitization and Advanced Service Design, Written Content

January 15, 2022

White Paper: Customer Success: A Journey Beyond Customer Satisfaction (2021)

Covid Recovery & New Normal, Digital Transformation, Managing the Field Workforce, Premium Resources, Research, Servitization and Advanced Service Design

January 10, 2021

Benchmarking Report: Customer-Centricity, Technology and the New Normal of the Field Service Sector (2021)

Digital Transformation, Premium Resources, Remote Service Delivery, Servitization and Advanced Service Design, Written Content

January 10, 2021

White Paper: Beyond Remote Service: Is now the time to redefine service delivery? (2021)

Covid Recovery & New Normal, Digital Transformation, Premium Resources, Remote Service Delivery, Research, Servitization and Advanced Service Design, Written Content

January 1, 2021

Beyond the Data: Benchmarking the New Normal from Year Zero

Covid Recovery & New Normal, Digital Transformation, Premium Resources, Remote Service Delivery, Research, Servitization and Advanced Service Design, Written Content

December 10, 2020

Research Report: Benchmarking the new normal from year zero (2020)

Premium Resources, Servitization and Advanced Service Design, Think Tank Sessions, Written Content

January 15, 2020

Think Tank Sessions: Executive Briefing – Servitization: Challenge and Opportunity (2020)

Covid Recovery & New Normal, Digital Symposium, Digital Transformation, Premium Resources, Servitization and Advanced Service Design, Think Tank Sessions, Video Content

January 13, 2020

ThinkTank Debrief: Digitalization, Servitization, Recovery (2020)

Covid Recovery & New Normal, Premium Resources, Servitization and Advanced Service Design, Think Tank Sessions, Written Content

January 13, 2020

Think Tank Sessions: Executive Briefing – Reassessing our approach to Service Delivery (2020)

Covid Recovery & New Normal, Premium Resources, Servitization and Advanced Service Design, Think Tank Sessions, Written Content

January 13, 2020

Think Tank Sessions: Executive Briefing -Reimagining our Relationship with our Customers (2020)

Managing the Field Workforce, Premium Resources, Servitization and Advanced Service Design, Think Tank Sessions, Written Content

January 14, 2017

ThinkTank Sessions: Disruption, Development and Diversity in field service (2017)

Premium Resources, Servitization and Advanced Service Design

January 14, 2015

White Paper: Defining service excellence in twenty-first-century business (2015)

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