Are We Drowning in Field Service Data or Standing on a Pot of Gold?
In the fourth part of this research project we look at the question of data. There is unquestionable value in the vast amounts of data we are able to collect, but how do we avoid paralysis by analysis and drowning in data lakes?
Has the Covid Crisis Accelerated the Case for Servitization?
In times of economic turndown, we have consistently seen service revenues become the backbone of recovering economies. Indeed, many point...
Interview: The Move to Servitization: Ft. Dr Christian Kowalkowski (2021)
Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr. Christian Kowolkowski to discuss servitization
Research Debrief: Customer-Centricity, Technology and the New Normal of the Field Service Sector – part two (2021)
Part two of a detailed video debrief on the Field Service News Research study Customer-Centricity, Technology and the New Normal of the Field Service Sector
Benchmarking Report: Customer-Centricity, Technology and the New Normal of the Field Service Sector (2021)
Benchmarking Report: CustomerCustomer-Centricity, Technology and the New Normal of the Field Service Sector (2021) Add to Your Personal...
White Paper: Beyond Remote Service: Is now the time to redefine service delivery? (2021)
White Paper: Beyond Remote Service: Is Now the Time to Redefine Service Delivery? Add to Your Personal Library (0) Click Category to...
Interview: Digitalisation, Servitization, and Service Marketing. Ft. Dr. Chris Raddats (2021)
Interview: Digitalisation, Servitization, and Service Marketing. Ft. Dr. Chris Raddats (2021) Add to Your Personal Library (0) Click...
Beyond the Data: Benchmarking the New Normal from Year Zero
Beyond the Data: Benchmarking the New Normal from Year Zero Add to Your Personal Library (0) Click Category to Bookmark Public...
Research Debrief: Benchmarking the New Normal – Part One (2021)
Part One of a detailed video debrief on the Field Service News Research study Customer-Centricity, Technology and the New Normal of the Field Service Sector
Research Debrief: Benchmarking the New Normal – Part Two (2021)
Part two of a detailed video debrief on the Field Service News Research study Customer-Centricity, Technology and the New Normal of the Field Service Sector
